The Dhatri ("we" and "us") is the operator of (https://www.thedhatri.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

For certain products sold on thedhatri.com, the customer will have an option of Guaranteed Two-Day Delivery Option in selected area. The Guaranteed Delivery options are available on items in select cities only. These charges apply on every The Dhatri items.

3.1 Transit Time Domestically

In general, domestic shipments are in transit for 4-7 days. 

3.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 4 - 30 days. This varies greatly depending on the courier partners.

3.3 Dispatch Time

Orders are usually dispatched within 2 business days of payment of order.

Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

3.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

3.5 Items Out Of Stock

If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

3.6 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

6.1 GST

GST has already been applied to the price of the goods as displayed on the website

6.2 Import Duties & Taxes

Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by customer upon arrival in destination country

If you change your mind before your order Shipped, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, order will not cancel.

For all customer service enquiries, please submit an enquiry at support@thedhatri.com or use customer support feature on app.